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Return Policy

Returns are accepted within 30 days of shipping your order for unworn items in their original box. Monies will be returned to the customers method of payment once the return product is recieved by Becker Shoes and checked. No refunds will be provided for items that are not returned to or purchased from Becker Shoes.

Becker Shoes does not provide free shipping returns, does not cover return shipping costs or refund shipping costs. Becker Shoes will not cover any loses due to Postal Service shipping errors, this includes: packages lost in transit, packages that aren't scanned and packages that are damaged in transit. Please contact the Postal service with these issues.

**The responsibility is on the customer to ensure the postal service scans the return package and provides a receipt; Becker Shoes will not provide any refunds or cover any loses if the return item is not scanned by the postal service.

If you are not totally satisfied with your order we will gladly accept returns for a refund of the full amount excluding any shipping fees. Please contact our office by phone 1-855-705-6205, to reach the Website Coordinator, or by email info@beckershoes.com to have your return approved. No unauthorized returns will be accepted.

Returns will be accepted within 30 days of Becker Shoes shipping your order. A refund will only be issued for unworn items returned in their original packaging; we suggest trying your new footwear on indoors to avoid wear. When returning merchandise a refund will be issued for the cost of the shoes, excluding any shipping charges (Canadian Express Shipping and USA Standard Shipping). When exchanging an item, the customer will pay for the shipping cost on returned merchandise and we will pay for the shipping of new merchandise. Refunds will be issued by Becker Shoes and done through the original method of payment. We will not accept items returned COD. All in-store sale basement items, final clear-out sales, special orders and face coverings will be considered a final sale.

Canadian customers paying for the cost of shipping, may return items the most convenient way, which is through Canada Post. When Becker Shoes is paying for the cost of shipping we will forward a Canada Post label and the item can be dropped off at the nearest Canada Post Office. For returns from outside Canada it is advised that returns be sent by registered mail and clearly marked on the box "RETURN ITEM". This is the best way to avoid duties. If mail is not convenient and a courier is used any duties incurred will be charged to your account. **Please also note that Becker Shoes can not provide prepaid shipping labels for any non-Canadian addresses**

 

Returns should be sent to the following address:

Becker Shoes Head Office
Attn: Website Coordinator
70 Sanford Fleming Dr.
Collingwood, On
L9Y 4V7
 
Do not place shipping labels on the shoe boxes or tamper with the original packaging.
 

Items purchased online can also be returned to any Becker Shoes location if they are unworn and returned in their original packaging. If returning an item to the store please note that PayPal refunds will have to be processed at our Head Office, but the item will be accepted at the store. Items purchased by credit card should be refunded in store.

 

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