FAQ

Do returns have free shipping?
  • There is no restocking charge. However you would be responsible for the return shipping fees.
Can I return my online purchase to a local store when they re-open?
  • You are welcome to hold on to your purchase and return them to your local store for an exchange or refund when they re-open - returns must be unworn & in good condition with their original packaging.
  • Curbside pickups/returns/exchanges are availabe to be arranged over the phone. Please call your local Becker Shoes store to arrange a socially distanced time slot for curbside pickups/returns/exchanges.
  • Limited curbside pickups/returns/exchanges time slots available every day.
Why am I not able to select a store for pick up?
  • All locations are availabe for curbside pickup/exchanges. After your order is processed, you will be contacted to arrange a curbside pickup time.
  • *Your order will not always be ready in the location that is selected; some items are shipped from other store locations.
  • All our locations are closed during the current government mandated lockdown for in-store business, however curbside pickups/exchanges are availabe to be arranged over the phone.
I didn't receive tracking information for my order, what is my tracking #?
  • You are encouraged to create an account on our site that will allow you to track your online purchases.
  • If you have created an order as a guest, the tracking information is sent to the email address provided on your order.
  • Sometimes our notification may be placed in your junk or unknown mail.
My order status is Complete, when will I receive my order?
  • Your order is marked complete when it has been processed and shipped.
  • Canadian orders are shipped either UPS or Canada Post and typically take 2-5 business days.
  • US orders can take 10-14 business days.
I have selected my item, but cannot place the order.
  • You are almost there. In the top right corner you will find a shopping bag .
  • If the item is in your bag, you will see the number of items you have added.
  • Click on the bag and you will be forwarded to Proceed to Checkout.
My bag has too many items in it. How do I remove them?
  • No worry, just open the bag and you will be able to edit or delete your items before you proceed to checkout to place your order.
Can I return an item and exchange for a different item with a higher price and have the additional amount added to my credit card?
  • Items can be exchanged and the monies for an item that has a lower price can be processed with the difference returned to your credit card. However, we are not able to add monies to your credit card.
  • We suggest you return your original order for a refund and place a new order for the item you would like instead. Your new choice will arrive quicker and as soon as we receive your return those funds will be returned to your credit card.
Can I use my Gift Card online?
  • Although the purchase of a gift card is an available item, you cannot apply a gift card code to your purchase at this time. However, if you place your order online with a credit card and contact our office (1-888-705-6205) your order can be verified and processed by the website coordinator with the amount of the gift card applied to your sale ticket and the monies from the gift card returned to your credit card.
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