Below you will find our comprehensive shipping and returns information to answer all of your questions.
Creating and using your Becker Shoes account is the easiest way to track the status of your online order, view your purchase history and more.
Shipping to Canadian Territories
Delivery Time Frames
Below are approximate delivery times by UPS Standard Service and Canada Post Expedited.
Store Pick-Up Request (COD Orders)
Becker Shoes has 14 store locations within Ontario, Canada to serve you.
For your convenience, store pick-up orders can be tried on and paid for at any Becker Shoes location, free-of-charge and with no obligation to buy.
Using our COD in-store order process is as easy as 1, 2, 3...
Want to know if Becker Shoes has your size?
You can call our toll-free number, 1-855-705-6205 and we would be happy to answer any questions you have.
We can also coordinate items to be brought in and put aside at a Becker Shoes store near you, free of charge.
You may also email firstname.lastname@example.org with your questions.
We do not ship or process orders from outside Canada or United States.
Please note that we don't process or ship orders on the following holidays; New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Day, Boxing Day and any other holiday specific to an area or to the United States.
If you are not totally satisifed with your order we will gladly accept returns for a full refund. Please contact our office by phone 1-855-705-6205, to reach the Website Coordinator, or by email email@example.com to have your return approved. No unauthourized returns will be acccepted.
Returns will be accepted within 30 days of Becker Shoes shipping your order. A refund will only be issued for unworn items returned in their original packaging. When returning merchandise a refund will be issued for the cost of the shoes, excluding any shipping charges (Canadian Express Shipping and USA Standard Shipping). When exchanging an item, the customer will pay for the shipping cost on returned merchandise and we will pay for the shipping of new merchandise. If a return is due to a shipping error or manufacturer's defect all shipping charges will be refunded. Refunds will be issued by Becker Shoes and done through the original method of payment. We will not accept items returned COD. All in-store sale basement items, final clearout sales and special orders will be considered a final sale.
Canadian customers paying for the cost of shipping, may return items the most convenient way, which is through Canada Post. When Becker Shoes is paying for the cost of shipping we will arrange for the package to be picked up by UPS. For returns from outside Canada it is advised that returns be sent by registered mail and clearly maked on the box "RETURN ITEM". This is the best way to avoid duties. If mail is not convenient and a courier is used any duties incurred will be charged to your account.
Returns should be sent ot the following address: